This job listing has expired and may no longer be relevant!
16 May 2019

Housekeeping Operations Manager

Thomas E. Strauss, Inc

This employer is not affiliated with LBC.

 Bird in Hand, Pennsylvania, United States
Type: Full-Time

Job Description

Position Summary
A Housekeeping Operations Manager is responsible in overseeing the mission and the goals of the housekeeping/laundry department. Oversee the continuous effort to deliver outstanding guest service and financial profitability.

Essential Duties and Responsibilities

  • Reports directly to General Manager.
  • Manage and mentor Housekeeping Supervisor and Housekeeping Leads.
  • Interview, select, train, schedule, coach and support room attendants, laundry & house person associates to ensure employees perform in accordance with hotel standards.
  • Observe, monitor and coach staff performance to ensure efficient operations and adherence to policies and procedures.
  • Administer monthly, weekly and daily training as needed.
  • Effectively manage a budget by controlling costs on an ongoing basis utilizing internal resources as needed, managing payroll, controlling inventory, and minimizing turnover.
  • Manage daily operation of department, including distribution of keys and work assignments, inspection of guest rooms/public areas/grounds for cleanliness, appearance and safety, communication with other departments, and addressing staff concerns/needs as they arise.
  • Prepare department schedules based upon occupancy forecasts, and assign duties to co-workers within their scheduled shifts.
  • Communicate guest comments to drive improvements and increased guest satisfaction.
  • Develop and implement policies and procedures for the improved operation of the department/hotel, and to increase guest satisfaction.
  • Practice and hold staff accountable to safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
  • Maintain an organized working environment where work schedules are posted in a timely manner, checklists are regularly followed, consistency in policy & procedure is maintained, safety information is readily available to staff, ordering guidelines are followed, and communication with team is thorough.
  • Assume function of Room Attendant, Laundry Attendant, or House Person as necessary.
  • Oversee the physical set up of meeting rooms/functions/special events held at hotel.
  • Take control of and secure lost and found items, maintain documentation, and assist in guest follow-through as needed.
  • Develop and maintain a positive relationship with all hotel co-workers, Department Heads, TES Inc. co-workers, and outside vendors.
  • Safeguard confidential information concerning co-workers or business activities.
  • Attend staff meetings and other meetings/training sessions as required.
  • Other tasks as deemed necessary by management.

How to Apply

Please submit your application on our website at We guarantee a speedy application process!


Job Details

Job Categories: Management. Job Types: Full-Time. Job Tags: AmishView Inn &. Salaries: Hourly.

Apply for this Job