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16 May 2019

Housekeeping Operations Manager

Thomas E. Strauss, Inc

This employer is not affiliated with LBC.

 Bird in Hand, Pennsylvania, United States
Type: Full-Time

Job Description

Position Summary
A Housekeeping Operations Manager is responsible in overseeing the mission and the goals of the housekeeping/laundry department. Oversee the continuous effort to deliver outstanding guest service and financial profitability.

Essential Duties and Responsibilities

  • Reports directly to General Manager.
  • Manage and mentor Housekeeping Supervisor and Housekeeping Leads.
  • Interview, select, train, schedule, coach and support room attendants, laundry & house person associates to ensure employees perform in accordance with hotel standards.
  • Observe, monitor and coach staff performance to ensure efficient operations and adherence to policies and procedures.
  • Administer monthly, weekly and daily training as needed.
  • Effectively manage a budget by controlling costs on an ongoing basis utilizing internal resources as needed, managing payroll, controlling inventory, and minimizing turnover.
  • Manage daily operation of department, including distribution of keys and work assignments, inspection of guest rooms/public areas/grounds for cleanliness, appearance and safety, communication with other departments, and addressing staff concerns/needs as they arise.
  • Prepare department schedules based upon occupancy forecasts, and assign duties to co-workers within their scheduled shifts.
  • Communicate guest comments to drive improvements and increased guest satisfaction.
  • Develop and implement policies and procedures for the improved operation of the department/hotel, and to increase guest satisfaction.
  • Practice and hold staff accountable to safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
  • Maintain an organized working environment where work schedules are posted in a timely manner, checklists are regularly followed, consistency in policy & procedure is maintained, safety information is readily available to staff, ordering guidelines are followed, and communication with team is thorough.
  • Assume function of Room Attendant, Laundry Attendant, or House Person as necessary.
  • Oversee the physical set up of meeting rooms/functions/special events held at hotel.
  • Take control of and secure lost and found items, maintain documentation, and assist in guest follow-through as needed.
  • Develop and maintain a positive relationship with all hotel co-workers, Department Heads, TES Inc. co-workers, and outside vendors.
  • Safeguard confidential information concerning co-workers or business activities.
  • Attend staff meetings and other meetings/training sessions as required.
  • Other tasks as deemed necessary by management.

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Job Details

Job Categories: Management. Job Types: Full-Time. Job Tags: AmishView Inn &. Salaries: Hourly. Job expires in 83 days.

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