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16 May 2019

Front Desk Clerk

Thomas E. Strauss, Inc

This employer is not affiliated with LBC.

 Bird in Hand, Pennsylvania, United States
Type: Full-Time

Job Description

Position Summary

The Front Desk Clerk represents the first point of contact with guests and handles all stages of a guest’s stay. The Front Desk Clerk is responsible for registering/booking guests in and out of their rooms, while accommodating any special requests in a timely and courteous manner.

Essential Duties and Responsibilities

  • Approach all encounters with guests and employees in a friendly, service-oriented manner
  • Maintain regular attendance in compliance with hotel policies scheduling may vary according to the needs of the hotel
  • Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and name tag when working
  • Make, confirm, and cancel reservations for guests, as needed
  • Comply at all times with hotel and franchise standards and regulations to encourage safe and efficient hotel operations
  • Responsible cash handling and organization of paperwork
  • Great telephone skills
  • Post charges for room, food, liquor, telephone, and other incidental charges
  • Make restaurant, transportation or entertainment reservations for guests as needed
  • Able to handle multiple task at one time
  • Secure issued keys at all times, report lost or stolen keys immediately
  • Must be organized and prepare paperwork accurately and timely
  • Check in and out guest as needed
  • Able to work with little supervision, making good decisions and able to handle any emergencies if they arise
  • Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention

How to Apply

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Job Details

Job Categories: Customer Service. Job Types: Full-Time. Job Tags: AmishView Inn & Suites. Salaries: Hourly. Job expires in 83 days.

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